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Common problems when using Studielink

Posted on 14-12-2018

Common problems when using Studielink

You may encounter problems when using Studielink’s upgraded website.
We have listed the most common problems below, together with the steps you can take to rectify them. Please note: do NOT create a new account! This will cause more login issues.

If you see the message ’data is being loaded…’,
- Try logging in on a different PC/device with a different network.
- Make sure Javascript is enabled in your web browser. You can find out how to do this here.
- Clear your cookies and cache. Then close all tabs and restart your browser.

If you see the message 'No access. You do not have permission to access this page’, click on OK. You can then continue.

If you haven’t received an email containing an activation link and you use web.de/gmx.de/qq.com, create a new email address (Yahoo, Gmail, Hotmail etc.) and let your (prospective) educational institution know you have done so. This is because messages to and from web.de/gmx.de/qq.com are blocked by the email provider.

If you are logging in for the first time with a username and password created before 1 October 2018 and login is unsuccessful, please contact your (prospective) educational institution.

If you’ve received an activation email but the link doesn’t work when you click on it, in most cases your account will have been activated. So try logging in with your email address and password using the URL www.studielink.nl.

If you’re trying to terminate your enrolment and you get the message ‘there is already an account for this email address’, please contact the educational institution. They can terminate your enrolment for you.

If you are trying to change your Phone number in your personal dashboard, it won't save the changes you made. This is a known error. Please contact your educational institute to give them the correct Phone number.

If you don't receive an email when you click 'Forgotten password?" your account is probably not activated yet (and created before 10 october 2018). Please contact your (future) educational institute to ask for help in activating your account. They can send you an activation email.

 

If you have a different problem, then you can fill in this form so we can investigate the problem.

 
Enrol or re-enrol now www.studielink.nl