Account and personal details


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After clicking on ‘Forgot my password’, I did not receive an email to reset my password
Changing personal details
I am unable to change my personal details (email address, telephone number etc.)
My personal details are incorrect
I am unable to create an account with my passport or identity card
I have not received an activation email
I am unable to add a second nationality (passport/identity card does not work)
My non-European (non-EEA) identity card is not accepted when I try to create an account
Communication error message when trying to create account
No longer able to log in with eIDAS or DigiD
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